Terms And Condition

Application and entire agreement

1. The Terms and Conditions stated here apply to the provision of the services provided in our quotation by Uniworld Appsocial (UK) Ltd., a company registered in England and Wales under number under 07553613 whose registered office is at 851 High Rd, Tottenham, London N17 8EY, United Kingdom (we or us) to the person buying the services (you).
2. Once you accept our quotation or starting from the date we perform these Services (whichever happens earlier), you are considered to have accepted these Terms and Conditions. The Terms and Conditions stated here, and our quotation (the Contract) constitute the entire agreement between Uniworld Appsocial (us) and the person buying our Services (you).
3. By agreeing to these Terms and Conditions, you acknowledge that you have not agreed to or relied on any statement, representation, or promise that was made or given by or on our behalf.

Interpretation

4. A “business day” refers to any working day with the exception of a Sunday or a bank holiday in England and Wales.
5. The headings used in these Terms and Conditions should not affect their meaning and interpretation. They have been used solely for the purpose of convenience and organisation of information.
6. “Services” refer to the services that we (Uniworld Appsocial) offer including Antimicrobial Cleaning, Commercial Cleaning, and Residential Cleaning. “We” or “us” refers to Uniworld Appsocial, while “you” refers to the person buying the services/client.

Services

7. We guarantee that we will ensure the utmost care and skill in our performance of the Services for you. Any detail written into the quotation will be complied to, including specifications regarding materials used. In order to ensure complete compliance with any applicable law or safety requirement or industry standards, we can make changes to the Services. In case making these changes are necessary, we will notify you.
8. We will use our reasonable endeavours to complete the performance of the Services as per the time set out in the quotation or as agreed beforehand. However, the quality of our work will be given priority, and time will not be of the essence in the completion of our Services.
9. Before starting the performance of our Services, we require that a works order, contract number or purchase order between the two parties (Uniworld Appsocial and you) is signed or authorised.
10. Unless otherwise specified, all of the Terms and Conditions outlined here apply to the supply of our Services as well as any goods.
11. General expectations for the delivery of Services are outlined in Appendix 1.

Your obligations

12. Any consents, licenses, or permissions, or any other documents we need to carry on safely with the performance our Services must be provided by you. Moreover, you should also provide us with access to any other information, materials, or properties required.
13. If you do not comply with clause 12, we have the right to terminate Services.
14. If any delay or failure to perform the Services is caused as a result of failure to comply with these obligations on your part, we will not be held liable in any manner.

Fees

15. The fees for the Services will be set out in the quotation. We charge by the hour, and rates start from £12.00 per hour with the minimum duration of 2 hours.
16. If we perform additional services which may not have been included or specified in the quotation, you must make the payments for these in accordance with our current applicable daily rate in effect at the time of performance of the Services. If not, the rates which have been agreed between us in writing will be applicable under such circumstances.
17. The fees are exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

Cancellation, amendments and delays

18. If the performance of the Services has not started, or if you have not accepted the terms and conditions within a period of 14 days from the date of the quotation, then we have the right to withdraw, cancel or amend a quotation.
19. Prior to your acceptance of the quotation, either party (we or you) have the right to cancel an order for any reason.
20. If you wish to make changes to any part of the quotation, you must inform us in writing as soon as possible. If the changes are agreed upon by us, then we will inform you of any changes in the fees. This will be invoiced to you.
21. If we have to make any changes in our Services or the manner in which we provide them because of circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), then we will notify you immediately. Please note that we will always try to keep such changes to a minimum.
22. If you cancel the Services with more than 48 hours’ notice, then we will not charge you any cancellation fee.
23. If you cancel the Services within 48 hours of the start date (deemed to be 8.00 am two working days prior to the start date), then we will have to charge a cancellation fee.
24. The cancellation charge may differ from each order, depending on the details of the services. The amount to be charged will be calculated based on the details of the services and may include but is not limited to manpower, hire charges, travel expenses, mobilisation charges, welfare costs, and purchase of materials.
25. We will work to minimise any cancellation charges by using reasonable endeavours to re-deploy staff.

Payment

26. Payment of the Fees will be invoiced to you either:
27. when the Services outlined in the quotation have been completed; or
28. on the invoice dates that may be included in the quotation.
29. The Fees must be paid by you within 30 days of the date of when the invoice is sent to you, or otherwise in accordance with any credit terms that have been agreed upon between us beforehand.
30. It is important that you pay the Fees within the stipulated time. Time for payment is considered the essence of the Contract between us.
31. In case you fail to make the payment within the stipulated time period, we will charge you an interest rate without limiting any other right or remedy we have for statutory interest.
32. All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law, and neither of us can assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.
33. If you fail to make payments within the stipulated time period, we have the right to either suspend any further provision of the Services and/or cancel any future services that have been arranged by you.
34. In case the payments are not made within 30 days, third-party collection agencies may be involved, and all associated costs will be added to the outstanding amount.
35. If you wish to receive a receipt for payment, we will issue one at your request.
36. Only payments made in British Pounds will be accepted unless otherwise agreed in writing between us.

Sub-Contracting and assignment

35. At any time, we have the right to assign, charge, transfer, sub-contract or deal with all or any of our rights under these Terms and Conditions in any other manner. We can also subcontract or delegate any or all of our obligations to any third party in any manner.
36. Without our prior written consent, you cannot, in any manner, assign, transfer, charge, sub-contract or deal with all or any of your rights or obligations under these Terms and Conditions.

Termination

37. We have the right to immediately terminate the provision of the Services immediately in case you:
38. commit a breach of your obligations as stipulated under these Terms and Conditions; or
39. fail to make payments due as per the Contract between us or on the due date agreed upon for payment; or
40. are becoming, have become, or are about to become (as per our reasonable opinion), the subject of a bankruptcy order; or
41. enter into voluntary or compulsory liquidation, convene a meeting of your creditors, or have a receiver, administrator, manager, or administrative receiver appointed in relation to your assets or undertakings; or
42. you or your directors give notice of intention to appoint an administrator, any documents are filed with the court for the appointment of an administrator in respect of you, a resolution is passed or petition presented to any court for the granting of an administration order in respect of you or for your winding up, or the commencement of any proceedings that could result in your insolvency or possible insolvency.

Intellectual property

38. We reserve all copyright as well as intellectual property rights which may be applicable to any goods supplied under the provision of our Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

39. Our liability under these Terms and Conditions, as well as statutory duty breach, shall be limited as stipulated under this clause.
40. The total amount of our liability is limited to the total amount of Fees payable by you as per the Contract.
41. In connection with our provision of the Services or the performance of any of our employees or agents of our other obligations under the quotation or these Terms and Conditions, we are not liable for:
42. any indirect or consequential damage, loss, expenses and the resulting costs, or;
43. any loss of profits, loss of business, loss of data, loss of anticipated profits, loss of reputation or goodwill, or business interruption or any other third-party claims; or
44. any failure to successfully perform any of our obligations due to causes beyond our control; or
45. any losses caused (either directly or indirectly) as a result of any failure from your part or breach of contract in relation to your obligations; or
46. any losses that are a result of the choice of Services (either directly or indirectly) and how they will meet your requirements, or how you use the Services or any other goods which are supplied in relation to the Services.
47. In case of any loss or damage to equipment (including equipment that belongs to third parties) caused by you, your employees, or your agents, you must indemnify us against all damages, costs, expenses, and claims suffered by us as a result.
48. No part of these Terms and Conditions shall limit or exclude our liability for death or personal injury which is caused due to negligence, nor does it limit or exclude our liability for any fraudulent misrepresentation or other matters for which exclusion or limitation of liability would be unlawful.

Circumstances beyond a party’s control

44. Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, adverse weather, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions.

Communications

45. All notices stipulated under these Terms and Conditions must be in writing and should be signed by and agreed upon (on behalf of) the party giving notice or a duly authorised officer representing that party.

46.Notices shall be considered to have been duly given if:

1. delivered by courier or any other messenger or method of communication (including registered mail) during the normal business hours of the recipient;
2. they are transmitted through email or fax, and after transmission, a successful return receipt or transmission report is generated;
3. if mailed using national ordinary mail, on the fifth business day since mailing; or
4. if mailed using airmail, on the tenth business day since mailing.
5. All notices stated under these Terms and Conditions must be addressed to the most recent contact information including address, email address or fax number of the other party.

No waiver

48. No delay, omission, or act in exercising any right or remedy by a party will be considered a waiver of that right or remedy (or any other right or remedy), nor will it stop further exercise of any other right or remedy.

Severance

49. If any part of this Terms and Conditions is found to be invalid, unlawful, or otherwise unenforceable, those provisions shall be deemed severed and separated from the rest of these Terms and Conditions. The remainder of the Terms and Condition will continue to remain valid and enforceable.

Law and jurisdiction

50. These Terms and Conditions shall be governed by and interpreted according to the law of England and Wales. Any dispute arising under this (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

APPENDIX 1 GENERAL EXPECTATIONS FOR:

1. CLEANING AND DISINFECTION

A wholesome water supply with a minimum of 300 l/min must be available within 75m of the reservoir access hatch. Potable water that has successfully passed or is going to pass bacteriological testing is considered as a wholesome water supply. This water supply could be accessed from:

• A fire hydrant.
• The inlet pipework within the cell being cleaned.
• A potable water retaining structure on site.
• Potable water tankers (which is provided by the client at no cost to Uniworld Appsocial).

That an approved discharge route is available for the waste waters (which have been de-chlorinated and pH neutralised) within 75m of the compartment.

That the client (you) has a discharge consent readily available, and if required, Uniworld Appsocial can request to review this discharge consent.

That the compartment to be cleaned has already been drained on arrival and cleaning personnel can enter immediately to start work.

That a maximum of 50mm of sludge, or less than 250kg of sand / granular material per million litres of stored water is situated in the compartment.

That no other person working within the compartment would enter any areas of the compartment, or prevent cleaning, after completion of cleaning.

That no individual would be allowed to enter the space after the completion of cleaning and disinfection.

That the compartment would be immediately filled (by others) after the completion of cleaning and disinfection.

That the compartment would be sampled approximately 24 hours after being filled.

DISCLAIMER

Irritation statement – Antimicrobial coating

The Antimicrobial coating product we use is produced and supplied to us by a third party whose details are available upon request. The supplier states that the active ingredients have been tested for dermal irritation properties according to OPT 870.2500 and was classified as slightly irritating. The conclusion of all further skin contact testing that has been done on Antimicrobial active ingredients once applied on substrates was non-irritating.